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Shipping Policy

At TWOYC, we are committed to providing you with a safe, secure, and satisfactory shopping experience. All shipments are processed from our warehouse in China and delivered worldwide via trusted carriers, primarily UPS and DHL.

Estimated Delivery Time

Orders are typically shipped within 1–2 business days after payment is confirmed. Estimated delivery time is between 7–15 business days, depending on your location and local customs processing. We do not offer weekend delivery service.

Order Processing Times

  • Orders placed before 4:00 PM (CST), Monday–Friday: Shipped the same day.
  • Orders placed after 4:00 PM (CST): Shipped the next business day.
  • Orders placed after 4:00 PM Friday through Sunday: Shipped the following Monday.

Shipping Carriers

Our preferred small parcel carrier is UPS. Based on the size, weight, and destination of your order, we may substitute other reliable carriers such as DHL. You will be notified of any changes. All shipments include tracking numbers, which will be sent to your email once the order has shipped.

Shipping Services

We offer the following services:

  • UPS Ground (Standard)
  • UPS Next Day Air
  • UPS Second Day Air

Service availability and delivery times may vary by location. Visit www.ups.com for more information.

Shipping Restrictions

We currently do not ship to the following:

  • P.O. Box addresses
  • APO/FPO military addresses
  • Canada, Puerto Rico, and Mexico

These restrictions are due to carrier limitations and customs regulations.

Shipping Charges

Standard shipping is free for all orders. This policy is subject to change without prior notice. Shipping fees for express services (if selected) may apply at checkout.

Failed Delivery Attempts

For high-value orders, a signature may be required. After three failed delivery attempts, the package will be returned to us. Additional shipping charges may apply to reship the item.

Returns Shipping Responsibility

Customers are responsible for return shipping costs unless the item is defective or the return is due to our error. Please see our Refund Policy for full details.

Questions?

If you have any questions about shipping, tracking, or delivery, please contact our Customer Care Team: