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Refund and Returns Policy

Last updated: August 23, 2022

Overview

Thank you for shopping at TWOYC. We strive to provide a smooth and satisfactory shopping experience. If you need to return a product, please review our policy below.

Return Window

You may return items within 30 days of the delivery date. If 30 days have passed, we unfortunately cannot offer you a full refund or exchange.

Eligibility for Returns

  • Items must be unused, in their original condition, and in the original packaging.
  • A receipt or proof of purchase is required.
  • Please do not send your purchase back to the manufacturer.

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Hazardous materials or flammable liquids/gases

Partial Refunds

Partial refunds may be granted in the following situations:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, video games, cassette tapes, or vinyl records
  • Items not in original condition, damaged, or missing parts not due to our error
  • Returns requested more than 30 days after delivery

How to Request a Return

  1. Email us at [email protected] within 30 days of delivery.
  2. Include your order number and reason for return.
  3. We will confirm eligibility and send you return instructions.
  4. After we receive and inspect your return, we will notify you of approval or rejection.

Refund Process

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

Late or Missing Refunds

  • Check your bank account again.
  • Contact your credit card company; processing may take time.
  • Then contact your bank.
  • If you've done all of this and still haven’t received your refund, contact us at [email protected].

Sale Items

Discounted or sale items may only be refunded if they are defective or damaged.

Exchanges

We only replace items if they are defective or damaged. To exchange for the same item, email us at [email protected] and mail your item to:

TWOYC LLC
24 Pennsylvania Avenue,
Kearny, NJ 07032, USA

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will go to the original purchaser.

Shipping Returns

To return your product, mail it to:

TWOYC LLC
24 Pennsylvania Avenue,
Kearny, NJ 07032, USA

You are responsible for return shipping costs unless the product was defective or sent in error. Shipping costs are non-refundable. For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions about our refund and returns policy, please contact us:

We are committed to transparency and customer satisfaction. This return policy complies with local e-commerce regulations and Google Merchant Center standards.