Company Information
Frequently Asked Questions
At Twoyc , we appreciate the opportunity to serve you. We want you to Trust the Twoyc, which means providing you more than just products. It means providing you answers and solutions. The FAQ's below address some of the common questions we encounter.
Twoyc
HongKong YORIYOI Technology Co., Ltd
Rm.1801, Easey Comm. Bldg., 253-261 Hennessy Road, Wanchai, Hong Kong
*Visitors By Appointment Only*
1-720-291-6925
Our official website:https://twoyc.com
Our channel:Youtube.twoyc
Please send emails to Customer Care
Customer Care Representatives are available 9:00am CT – 5:00pm CT, Monday through Friday +86 13420986255.
My Account
Log into your account using your email and password to review your account information including order history, shipping, and billing data. Some account information can be edited for accuracy.
If you forgot your password:
- Click the Log In button at the top of the page
- Click the “Forgot your password?” link
- Follow the steps listed to reset your password
To change your password:
- Log into your account
- Click the “Your Account” link at the top of the page
- Click the “Change Password” link under Account Settings
Log into your account to update your communication preferences or click on the Unsubscribe link at the bottom of the newsletter/email. If you unsubscribe from marketing or promotional communications, you will continue to receive transactional communication relative to any orders.
Policies
Please feel free to read our Privacy Policy.
Twoyc honors the return of non-defective products within 30-days of original purchase. Please review the complete details of our Return Policy.
Twoyc provides extended warranty coverage against manufacturer defects. Review the Warranty information on many of our products.
Please review our accessibility policy.
Customer Care Representatives are available 8:30am CT – 5:00pm CT, Monday through Friday 1-720-291-6925.
Ordering on Twoyc.com
Sales tax is calculated for all states.
We accept Visa, MasterCard, Discover, and PayPal on Twoyc.com
Orders fulfilled through our warehouse will ship within 24-hours of receipt during operating hours. Operating hours may vary, but are based upon Central Time, non-holiday, Monday–Friday.
Orders can be shipped to US addresses within the 50-states. Unfortunately, UPS deliveries cannot be made to PO boxes or APO/FPO addresses.
Transactional information will be emailed to the address you provided in your cart. An order confirmation, then a shipping confirmation with tracking data for UPS、FedEx will be sent, along with a packing slip/receipt for your purchase. We recommend saving all documentation for warranty purposes.
